8/2/2023 0 Comments PyrodroneIf the parts are damaged or malfunctioning, they are not sure if they even work. in their return policies they make it clear that their returns are used just returned, for whatever reason, so they do not do a quality check on the parts before they ship them out to the next person. The merchant" Pyro drone" is the go-between for parts relating to drones or quads they get their parts wholesale from another company and sell them on their website. he kept replying with same questions of statements I had made clear to him the day I reported it damage. I have dates of it, and video to prove likewise. I told him over and over on each email I did not do anything to it because it did not function right from the get-go. This is the item I paid for and received it damage from the start which I have video showing so, he claims I flashed the wrong firmware on the board when the board should have had already been set up with firmware meaning there would be no need for me to flash it. I have all our corresponding emails with facts and dates of the translations I do Not Accept the response!!! As I read his response, I find his statement to be untrue. (The consumer indicated he/she DID NOT accept the response from the business.) Some, such as this customer, will always blame others for their mistakes, and that is unfortunately out of our control.īusiness supplied email: ********************* There is a reason we have a reputation for the best customer service in the**** drone industry, but even we know we can't please everybody, no matter how hard we try. The customer was clearly being wayyyy beyond unreasonable, so I asked him to shop elsewhere in the future. I sent him a refund for a bit over half the value of the FC, which led to him then demanding that we send a refund for everything on his order, not just the FC that he damaged. In this case, even though the customer was clearly at fault, and refusing to do the very simple and quick fix, we still wanted to do what we could to help him out. In cases like this where the customer is at fault, we always try to help them fix the problem they've created, or if it can't be fixed we offer a discount on a replacement. We gladly replace any and all defective gear, but we do not replace gear that a customer has damaged themselves. The bottom line is that he messed up the settings on his FC, but it was fixable however, he refused to spend the 30 seconds it would have taken to fix it. He refused to flash the correct firmware back to the FC, and instead continually demanded a replacement or a refund. We explained this to him repeatedly, and even sent him the correct firmware to flash to his FC. The FC arrived to him properly set up, but he chose to change things, and messed it up in the process. This customer flashed the wrong firmware to his flight controller (FC), which caused certain important functions to not work properly.
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